Providing Goods And Services To People With Disabilities
1. Commitment: Parent Action on Drugs (PAD) is committed to excellence in serving all clients including people with disabilities.
2. Principles: PAD will make every effort to ensure that the principles of independence, dignity, integration and equal opportunity are reflected in our policies and procedures.
3. Assistive Devices: We will accommodate and seek out where necessary the use of assistive devices that may be used by clients with disabilities while seeking services from our organization.
4. Communication: We will communicate with people with disabilities in ways that take into account their disability, by working on a case-by-case basis to provide a format that is accessible to each individual requiring service. Formats to make information accessible by helping someone to use the original document include but are not limited to: large print someone with vision loss, reading aloud, using written notes for someone who is hard of hearing.
4. Public Access: Members of the public have access to our office at Downsview Secondary School.
5. Service Animals: We welcome service animals accompanying people with disabilities to our office. At venues where we are hosting or co-hosting events, service animals will be allowed in the venue’s designated areas.
6. Support Persons: A support person accompanying a person with a disability will be welcomed into our office and programs. Fees for support persons will be dependent on the event we are presenting. To the best of our ability we will endeavour to allow support persons to attend for free or apply a nominal fee for catering if necessary. Fees for support persons attending events or conferences will be posted in the registration information related to that event.
7. Notice of Temporary Disruption: Wherever possible, in the event of a planned or expected disruption to services of facilities for persons with disabilities, we will notify our clients promptly, including information about the reason for the disruption, its anticipated length and a description of alternative facilities or services if available. Wherever possible we will notify identified clients by email or telephone.
The following message is to be noted on our website: From time to time, PAD experiences unanticipated interruptions in service to all clients for unplanned events such fire alarms/drills and lock-downs. All efforts will be made to respond to clients immediately following the resumption of services.
8. Feedback Process: Clients who wish to provide feedback on the way PAD provides goods and services to people with disabilities can contact PAD’s Accessibility Officer by email, telephone or writing. Every person who does so will receive a response within 3-5 days. All inquiries, complaints and responses will be documented and records maintained.
9. Information on Feedback Process: Feedback can be delivered in person, by telephone, in writing or by email to:
Andrea Zeelie-Varga, Communications and Accessibility Officer
Address: 7 Hawksdale Road, Rm 121, Toronto, ON M3K 1W3
10. Training: PAD provides training related to all aspects of our policy and procedures governing our provision of goods and services to people with disabilities. This training is provided to all employees who deal with the public and third parties who operate on behalf of our organization as well as Directors who participate in developing PAD’s policies and practices on providing goods and services. Training for individuals will be provided within 3 months of their joining the organization.
11. Notice of Availability: All documents required by Customer Service Standard, including training documentation, will be posted on the PAD website in a readable format with note to allow access by other forms of communication by contacting the PAD office.
12. Modification to Policies: Any policy or procedure of Parent Action on Drugs that does not respect and promote the principles of dignity, independence integration and equal opportunity for people with disabilities will be modified or removed.
We respect your privacy. When you visit PAD’s websites, contact us, order from us, or make a donation to support us, we are committed to protecting your privacy rights and your personal information.
We collect information on visitors to our websites for the purposes of improving our online presence. We do not track personal information. PAD does not disclose or sell any personal information about site visitors.
PAD’s website provides educational content intended for informational purposes, and should not be considered a substitute for medical advice.
No commercial enterprise has had any opportunity to control or influence the content of our website, or any individual page thereof. Information that has been supported by, or funded by, a third party is expressed clearly.
PAD endeavors to link to current websites, but occasionally websites may become out of date. PAD cannot be held responsible for information found on external websites.
PAD does not link to websites that have commercial activity as their sole purpose.